Customer Support Team Leader (Japanese-Speaking)

We are seeking a Customer Support Team Leader to handle inquiries for a major and well-known Japanese smartphone game application.
The successful candidate will respond to user inquiries via email in Japanese and manage Vietnamese staff members who use Japanese (JLPT N3 or above).

Key Responsibilities

• Respond to customer inquiries (via email) from users of a popular Japanese mobile game

• Provide work instructions, training, and quality control for Vietnamese staff using Japanese

• Manage task coordination under the direction of a Japanese supervisor

• Prepare regular reports for clients

• Liaise and coordinate operations with the parent company in Japan

Detailed Responsibilities

• Assign tasks and manage progress of Vietnamese operators

• Conduct quality control for assigned projects

• Handle client communication (corporate customers)

• Evaluate staff performance

• Manage working environment and shift schedules

▼Requirement 

Must

・Basic knowledge of Windows PCs, smartphones, and general IT literacy
・Practical experience using Microsoft Office or Google Workspace

・Leadership experience managing a team of 5 or more members

・Experience in customer support (email and/or chat)

・Japanese proficiency: JLPT N2 or above

Want

・Work experience or long-term playing experience in smartphone games (especially Japanese RPGs or gacha-based games)

・Experience as a trainer or supervisor (SV) in customer support (email/chat/phone)

・At least 2 years of experience in the BPO industry

・Experience working with online services or e-commerce platforms

・Work experience at a Japanese company or residence experience in Japan

▼Benefits / Others

・Salary: Gross 14~20 mil VND

・Probation : 2month (85% salary) 

・Bonus：2 times / year (January and July)

・Working hours: 8:00 AM – 5:00 PM

　5 working days per week (2 days off)

　8 working hours per day

　※Shift-based schedule (including weekends, Vietnamese public holidays, and Tet holidays)

・Workplace: Cau Giay District, Duy Tan area

・Interview process：

Number of Interviews: 1 round

Interviewers: Japanese Manager and Leader

Skill Test: Yes (conducted on a PC)